Payment Policy

Effective Date: January 7, 2025

At Chicsuri, we strive to make your shopping experience as convenient and secure as possible. This Payment Policy outlines the accepted methods of payment, payment processing, and related terms when shopping on our website chicsuri.com.

By placing an order, you agree to the terms of this policy.

1. Accepted Payment Methods

We accept the following forms of payment:

  • Credit/Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:
    Pay via your PayPal account or use PayPal as a guest to pay with your credit or debit card securely.

  • Chicsuri Gift Cards:
    You can use Chicsuri gift cards as a payment method toward your purchase. The balance on your gift card will be applied to your order total.

  • Other Payment Methods:
    From time to time, we may offer additional payment methods or payment options. Any new payment methods will be clearly listed at checkout.

2. Payment Processing

  • Order Confirmation:
    After submitting your order, you will receive an order confirmation email outlining the details of your purchase, including the total cost and payment information. This email confirms that we have received your order but does not guarantee that the items will be shipped.

  • Payment Authorization:
    Your payment is authorized when you enter your payment details during checkout. We may perform an authorization hold on your card to confirm that the funds are available. However, your account will only be charged once your order is processed and ready to ship.

  • Order Cancellation:
    Orders can be canceled only if the request is made prior to shipping. Once an order is processed and shipped, it cannot be canceled or modified. Please contact us as soon as possible if you need to cancel or change your order.

3. Payment Security

We take the security of your payment information seriously. To protect your data during transactions:

  • Encryption:
    All transactions made on our website are processed via secure, encrypted connections (SSL) to ensure that your personal and payment information is protected.

  • Payment Gateway:
    We use trusted third-party payment processors (such as PayPal and major credit card processors) to securely handle all payments. Chicsuri does not store your full credit card information on our systems.

4. Currency and Taxes

  • Currency:
    All prices on our website are listed in U.S. dollars (USD).

  • Sales Tax:
    Sales tax will be added to your order based on your shipping address. The tax rate is calculated at checkout, and the total tax amount will be included in your order summary.

  • International Orders:
    For international orders, the prices listed on the website do not include customs duties or taxes that may be applied by the destination country. You are responsible for any additional charges that may be incurred upon delivery, including customs duties, taxes, or handling fees.

5. Payment Declines

In the event that your payment is declined or not processed correctly, you will be notified via email. You may be asked to provide updated payment details or use an alternate payment method.

  • Declined Transactions:
    If your payment method is declined, please check the details (such as your card number, expiration date, and billing address) and try again. If the issue persists, you may want to contact your payment provider for more information.

  • Failed Transactions:
    If a transaction fails to go through, your order will be placed on hold, and we will contact you to resolve the issue. Your order will not be processed until the payment issue is resolved.

6. Payment Errors

In rare cases, you may experience an error during payment processing. If this happens, please contact our customer service team at info@chicsuri.com or call us at (907) 789-9418 for assistance. We will do our best to resolve the issue as quickly as possible.

7. Refunds and Charges

  • Refunds:
    If a refund is required (e.g., for a return, order cancellation, or defective product), the refund will be processed to the original payment method. Please allow 5-7 business days for the refund to appear in your account after it has been processed.

  • Partial Refunds:
    In some cases, partial refunds may be issued if the returned item is not in original condition or if shipping fees were incurred. Refund amounts will be adjusted accordingly.

  • Chargebacks:
    If you initiate a chargeback with your payment provider, we reserve the right to dispute the chargeback and recover any costs or damages related to it. Please contact us directly if you have any issues with a transaction, as we strive to resolve all concerns promptly.

8. Fraud Prevention

  • Fraud Prevention:
    To protect both customers and Chicsuri from fraudulent activity, we may carry out additional verification checks on orders. This could involve verifying your identity or payment details.

  • Suspicious Transactions:
    If we suspect that an order is fraudulent, we reserve the right to cancel the order and/or request additional verification before processing the transaction. In such cases, we will notify you of the cancellation and provide instructions for resolving the issue.

9. Changes to Payment Policy

We reserve the right to modify or update this Payment Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. By continuing to shop on Chicsuri, you agree to the updated terms.

10. Contact Us

If you have any questions regarding our Payment Policy or need assistance with payment-related issues, please contact us at:

Thank you for choosing Chicsuri! We are committed to providing a safe and enjoyable shopping experience and are here to assist you with any payment-related concerns.