🔁 Refund & Returns Policy

Effective Date: December 25, 2025

Expiration Date: December 25, 2026

At ChicSuri, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Eligibility for Return

You may request a return or exchange within 7 days of receiving your item if:

  • The product is unused, in its original packaging, and in resellable condition

  • The product is faulty, damaged, or different from what was ordered

  • You have proof of purchase (order number, invoice, or receipt)

2. Non-Returnable Items

We do not accept returns for:

  • Items damaged due to misuse, improper installation, or unauthorized repairs

  • Products with missing accessories or original packaging

  • Clearance or final sale items (unless defective)

3. How to Request a Return

Please email support@chicsuri.com with the following:

  • Your full name and order number

  • A description of the issue

  • Photos or videos of the product (if applicable)

Our team will review your request and provide return instructions within 1–2 working days.

4. Refund Process

  • Once your return is received and inspected, we’ll notify you of the approval or rejection.

  • Approved refunds will be issued to your original payment method within 5–7 business days.

5. Shipping Costs

  • If the return is due to a defect or error on our part, ChicSuri will cover return shipping.

  • If returning for personal reasons (e.g., change of mind), the customer is responsible for return shipping costs.

6. Exchange Option

If you prefer an exchange rather than a refund, we’ll be happy to assist — based on product availability.

📝 Need Help?

We’re here to support you every step of the way.
Contact us at support@chicsuri.com or call (+84) 888 999 000 during business hours.
📍 Visit or Contact Us
🏢 Address: 53 Boat Lane, Redhouses, United Kingdom
📞 Phone: 070 5220 6238
✉️ Email: Contact@chicsuri
🌐 Website: https://chicsuri.com/