Sales Policy

Effective Date: January 7, 2025

At Chicsuri, we are committed to providing our customers with high-quality children’s clothing, exceptional service, and a seamless shopping experience. Our Sales Policy outlines important information regarding pricing, promotions, discounts, and purchasing terms. By making a purchase with us, you agree to the following terms:

1. Pricing

  • Product Prices: All prices listed on our website are in USD (U.S. Dollars). Prices may change periodically, and we reserve the right to modify them without prior notice.

  • Taxes: Sales tax will be applied to your order based on your shipping address. The applicable tax rate is calculated during checkout, and it will be added to your total order price.

  • Shipping Costs: Shipping fees are calculated based on your location and the size of your order. You will see the shipping cost during the checkout process before completing your purchase. Free shipping promotions may apply based on specific terms and conditions.

2. Orders

  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details. This confirmation does not guarantee that the items will be shipped. Your order will only be processed once your payment is successfully verified.

  • Availability: While we make every effort to ensure that our products are available, we cannot guarantee the availability of all items at all times. If an item is out of stock or unavailable, we will notify you via email and provide you with options to modify or cancel your order.

  • Order Changes: Once an order is placed, it is processed promptly, and we may not be able to make changes to it. Please review your order carefully before completing the checkout process. If you need to make a change or cancellation, contact us as soon as possible, and we will do our best to accommodate you.

3. Discounts and Promotions

  • Discounts: From time to time, we offer discounts or promotions on specific products or categories. These discounts may be limited to a specific time period or while supplies last. Each promotion will have its own terms and conditions, including eligibility requirements and exclusions.

  • Promo Codes: If you have a promotional code (e.g., “10%OFF”), you must enter it during the checkout process to apply the discount. Promo codes cannot be applied after an order is placed, and they cannot be combined with other offers unless specifically stated.

  • Clearance and Sale Items: Items marked as “Sale” or “Clearance” are sold at discounted prices and are subject to limited availability. All sales on these items are final and cannot be returned or exchanged unless they arrive damaged or defective.

4. Payment Methods

We accept the following payment methods for online orders:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: Secure online payment processing via PayPal.
  • Gift Cards: Chicsuri gift cards can be used as payment toward purchases on our website.

All payments are processed securely through a third-party payment gateway. We do not store any payment details on our servers.

5. Shipping and Delivery

  • Processing Time: Orders are typically processed and shipped within 2-3 business days. However, during peak periods, such as holidays or sales events, processing times may be slightly longer.

  • Shipping Methods: We offer a variety of shipping methods, including standard and expedited options. Shipping fees are calculated at checkout based on your location and the shipping method selected.

  • Delivery Time: Delivery times vary based on the shipping method and your location. Standard delivery typically takes 5-7 business days within the U.S. International shipping times may vary depending on the destination.

  • Order Tracking: Once your order ships, you will receive a tracking number via email so you can track your package.

6. Returns and Refunds

  • Returns: Please refer to our Refund and Returns Policy for detailed information on how to return an item, including eligibility, procedures, and deadlines.
  • Refunds: Refunds will be processed within 5-7 business days of receiving your returned item. Please note that the original shipping fees are non-refundable unless the return is due to an error on our part.
  • Exchanges: We currently do not offer direct exchanges. If you need a different size or item, please return the original product and place a new order.

7. Customer Service

  • Contact Us: If you have any questions about your order, product availability, or our sales policies, please feel free to contact us at:

Our customer service team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM AKST.

8. Fraud Prevention

To protect against fraudulent transactions, we may perform security checks on orders. If we suspect any suspicious activity, we reserve the right to cancel or hold orders for review. In such cases, we may require additional information or proof of identity.

9. Changes to Sales Policy

We reserve the right to modify or update our Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. By continuing to shop with Chicsuri, you accept the updated terms and conditions.