Shipment Policy

Effective Date: January 7, 2025

At Chicsuri, we strive to ensure that your order is processed, shipped, and delivered to you as efficiently and securely as possible. Our Shipment Policy outlines important details regarding shipping methods, delivery times, fees, and other important information related to shipping and handling.

By placing an order on our website chicsuri.com, you agree to the terms outlined in this policy.

1. Shipping Methods and Fees

We offer several shipping options to accommodate your needs. Shipping fees are calculated based on the shipping method selected, the size of your order, and the delivery location.

  • Domestic Shipping (within the U.S.):

    • Standard Shipping: Estimated delivery time of 5-7 business days.
    • Expedited Shipping: Estimated delivery time of 2-3 business days.
    • Priority Shipping: Estimated delivery time of 1-2 business days.
    • Shipping fees for domestic orders will be calculated at checkout based on your location and shipping method selected.

  • International Shipping:
    We currently offer international shipping to select countries. Delivery times and shipping fees for international orders will vary depending on the destination. International customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in the destination country.

    • International Shipping: Estimated delivery time of 7-14 business days (depending on location).
    • Shipping fees for international orders will be calculated at checkout based on your delivery address.

  • Free Shipping:
    From time to time, we may offer free shipping promotions for qualifying orders within the U.S. Please check for any active promotions on our website or during checkout.

2. Order Processing Time

  • Processing Time:
    Orders are typically processed and shipped within 2-3 business days after payment is successfully authorized. During peak seasons (such as holidays) or promotional periods, processing times may be slightly longer. If there are any significant delays, we will notify you via email.

  • Order Cutoff:
    Orders placed after 3:00 PM AKST (Alaska Standard Time) may not be processed until the following business day. Orders placed on weekends or holidays will be processed on the next business day.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package through the carrier’s website (e.g., USPS, UPS, FedEx, etc.).

Please note that it may take up to 24 hours for tracking information to appear after your package has been shipped.

4. Shipping Delays

While we do our best to ensure timely delivery, shipping times are estimates and are subject to change due to factors beyond our control, such as:

  • Weather conditions
  • Carrier delays
  • Customs processing (for international orders)
  • High order volumes

We will notify you of any major delays in shipping, and we encourage you to track your order regularly to stay updated on its status.

5. Shipping Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delivery issues caused by incorrect or incomplete addresses. If an incorrect address is provided, we may charge a fee for reshipping the order.

If you notice any mistakes in your shipping address after placing an order, please contact us immediately at info@chicsuri.com or (907) 789-9418. We will do our best to update your shipping details before the order is processed.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been delivered to the provided address. However, we will work with you to investigate the issue and assist you in filing a claim with the carrier if applicable.

If your tracking information shows that your package was delivered but you have not received it, please check with neighbors, your building management, or the carrier for assistance. If you are unable to locate the package, please contact us within 7 days of the delivery date so we can investigate further.

7. Refused or Returned Packages

If a package is returned to us due to a refusal, incorrect address, or failure to claim from the carrier, we will contact you to resolve the issue. If you choose to have the order reshipped, you will be responsible for the additional shipping fees.

8. International Shipping

For international orders, please be aware of the following:

  • Customs and Import Duties:
    Customs duties, taxes, or import fees are the responsibility of the customer and are not included in the cost of shipping. These charges are determined by the destination country’s customs authorities.

  • Shipping Time:
    Delivery times for international orders vary depending on the destination country. Please note that customs processing may cause delays beyond our control.

  • International Returns:
    Customers are responsible for the cost of return shipping for international orders, and any customs or import duties associated with returns.

9. Shipping Restrictions

  • PO Boxes:
    Some carriers do not deliver to PO Boxes. If you enter a PO Box as your shipping address, we may contact you to request an alternate address.

  • Restricted Countries:
    Due to shipping and customs restrictions, we are unable to ship to certain countries. Please check at checkout to confirm if your location is eligible for shipping.

10. Changes to Shipment Policy

We reserve the right to update or modify our Shipment Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. By continuing to use our website and place orders with us, you agree to the revised terms.

11. Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact our customer service team:

We are here to assist you and ensure that your orders are shipped promptly and securely.